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Fantastic feedback for Warrington & Vale Royal College’s Learner Services team

Warrington & Vale Royal College’s Learner Services team are delighted to have recently received an abundance of wonderful compliments from existing and future students. This dedicated team pride themselves on providing the best possible customer service whilst helping students with a huge range of queries.

The Learner Services team are instrumental within the application and enrolment process, ensuring it runs as smoothly as possible. They have received some fantastic feedback about enrolment, with one student saying: ‘Rachel was friendly, informative and super helpful. She was very busy but never once made me feel rushed.’ Another student praised our helpful staff, saying: ‘I attended the Warrington campus to enrol. The lady who helped me, Amber, was brilliant. Extremely knowledgeable about the whole process and very thorough!’

The team were also thanked for their prompt and polite email correspondence: I would like to express my thanks for Eleanor, even though we have never met and we have only been corresponding via email about a course I am incredibly interested in. She has been a massive help to me over the last few days.’ Another student said: ‘I’ve found the replies came back really quickly. Really helpful and informative. It’s just helped the entire process flow a lot smoother for myself.’

A number of parents also expressed their thanks to our Learner Services team. One parent, whose son was enrolling at the college, said: ‘When contacting the college, I have received excellent customer service. You have a fabulous helpful team there; Taylor dealt with my query very professionally. I look forward to my son enrolling.’

At Warrington & Vale Royal College, we welcome learners of all ages, some of whom have been out of education for some time. Our Learner Services team help such students feel as comfortable as possible, as evidenced by the fantastic feedback from this student: ‘Just want to say how impressed I’ve been with Sadie and her assistance with my enrolment. I was very nervous being an older student, and she has been amazing through the whole process, making me feel more at ease for my return to education.’

Students also commented on the considerate nature of the team, describing them as: ‘Awesome staff who show an unbelievably caring attitude to students’ needs.’

As a college we are incredibly proud of the lovely compliments our Learner Services team have received and look forward to providing a consistently excellent service to all of our students.