Business Administration Principles Certificate
This qualification provides learners with the knowledge that is required to work in a range of environments in a business administration role. Learners will know how to carry out administrative tasks such as managing information and supporting events and will be able to apply their knowledge in a variety of industries and job roles.
With a UK industry turnover estimated at £4.7 billion in 2011, cleaning is one of the largest business sectors in the UK. It underpins many aspects of life today and is essential for the prevention of disease and spread of infection. People actively seek out clean, safe and comfortable environments, so having a highly skilled cleaning workforce is essential. You will learn how to develop knowledge of generic and specialist cleaning principles, gain awareness of practical techniques, how to work with customers, and health and safety requirements.
Common Health Conditions Certificate
This qualification will ensure learners develop awareness of the signs, symptoms and treatments available for a variety of common health conditions, including cardiovascular disease, arthritis and physical disability. Learners will also discover how to care for individuals and enable them to manage, monitor and control their condition.
Counselling Skills Certificate
This course provides you with a thorough understanding of counselling skills that can be used in daily life and the theoretical models that reinforce the use of counselling skills.
Customer Service for Health and Social Care Settings
This qualification will support you when you are dealing with residents, families, patients and internal and external customers within the health and social care environment. It’s designed to help you develop positive working relationships with customers and provide a safe, welcoming and inclusive environment for diverse needs in a health and social care setting.
Customer Service Principles Certificate
The nationally accredited Certificate in Customer Service covers topics fundamental to the delivery of excellent customer service. The course helps to increase awareness of understanding and meeting customers’ needs, giving a great customer experience, learning from feedback and promoting products and services. It is suitable for all sectors and can help develop the learner’s understanding of the importance of excellent customer service to both colleagues and external contacts.
Dementia Care Certificate
This course will ensure learners develop and gain essential knowledge about caring for people with dementia. The course covers the benefits of positive communication, use of medication and the importance of person-centred care.
Equality & Diversity Certificate
This course provides you with the knowledge of the importance of equality and diversity and setbacks within a variety of settings. It is ideal for those who are already in work as part of continuous professional development as it will help you understand how to tackle these issues in the workplace. You will learn about the issues surrounding stereotypes, prejudices and discrimination.
Falls Prevention Awareness Certificate
This course is suitable for anyone working in/or aiming to work in a health or social care settings. It might also be useful for you if you are in close contact with people who are susceptible to falls. You will gain an understanding of falls and how to reduce its risk.
Improving Personal Exercise, Health and Nutrition
Poor diet and lack of exercise are recognised as some of the major contributors to ill health. Regular exercise and a balanced diet help to reduce stress, improve sleep, reduce the risk of illness and increase life quality. Therefore, having a good understanding of diets, the role of nutrition in exercise and personal motivation is an important part of maintaining well-being.
Information, Advice and Guidance Certificate
This qualification is ideal for anyone with an interest and/or some involvement in information, advice or guidance delivery in their work. For example, it would benefit learning support workers, mentors, and people working in voluntary organisations or with adult or community groups, tutors and outreach workers.
Introducing Caring for Children and Young People CACHE
This course aims to help you understand the factors that impact children & young people during their development. You will also explore the safeguarding responsibilities of those who care for children and young people & understand how to positively influence child development at different stages of their lives.
Lean Organisation Management Techniques Certificate
This qualification aims to improve business performance through continuous professional development of employees and their skill set. This qualification could be delivered by centres on a standalone basis to support the development of knowledge and understanding in business improvement techniques across a wide variety of industries and sectors. It’s ideal for employees working in areas where the need for improvements to quality, processes and costs has been identified.
Mental Health Awareness Certificate
This qualification aims to raise learners’ awareness of not only mental ill-health, but also the steps that can be taken to protect mental well-being. Mental distress takes many forms and the course explores twelve different mental health conditions. These include: depression; bipolar disorder; stress and anxiety; phobias; obsessive compulsive disorder (OCD); post-traumatic stress disorder (PTSD), schizophrenia; eating disorders and dementia.
Preparing to Work in Adult Social Care Certificate
The course is a taster for those who are new to the adult social care field or for those who are considering working in this area You will learn about the basic concepts of caring and preparation for employment in the sector.
Principles of Care Planning Certificate
Care planning is about addressing an individual’s full range of needs whilst accounting for their circumstances and preferences. It helps individuals to be involved in decisions about their care and to achieve the outcomes they want. This qualification will help learners to understand their role in supporting the preferences and needs of individuals in relation to their care or support, the development and implementation of care plans and contributing to the review of these by observing, monitoring and reporting on the care activities they’re responsible for.
Principles of End of Life Care Certificate
This qualification is designed to provide learners with a broad understanding of end of life and palliative care, enabling them to provide sensitive and appropriate support to people nearing the end of life and their families. The course aims to develop the learner’s knowledge and understanding of: the different perspectives on death and dying; the aims of end of life care; the principles of person-centred care planning; the support needed to manage pain and discomfort; how dementia impacts on an individual’s end of life care; the role of the health and social care worker at the time of death, and how to appropriately support the bereaved.